Effective Date: 08/05/2026  |   Last Updated: 08/05/2026

Website: www.velixco.com

Contact: info@velixco.com

Welcome to Velixco. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our premium kitchen essentials and home products.

By using our website and services, you agree to the practices described in this policy. If you have any questions at any time, please contact us at info@velixco.in.

1. Who We Are

Velixco is an Indian home and kitchen brand offering premium stainless steel kitchenware, borosilicate glassware, tableware, and home decor. Our online store is built on Shopify, a secure, internationally recognised e-commerce platform.

• Brand Name: Velixco
• Platform: Shopify — www.velixco.com
• Support Email: info@velixco.com

2. Information We Collect

We collect two types of information: information you provide directly to us, and information collected automatically when you browse or shop.

2a. Information You Provide

• Full name, email address, phone number, and shipping or billing address — collected at checkout or when you register an account.
• Payment information — processed securely through our payment gateway. Velixco does not store your full card, UPI, or banking credentials on our servers.
• Messages or queries submitted through our contact form or sent to info@velixco.in.

2b. Information Collected Automatically

• IP address, browser type, operating system, and device information.
• Pages visited, time spent on site, referring URLs, and click behaviour — via cookies and analytics tools.
• Cart contents and checkout behaviour — used to improve the shopping experience.

For full details on the cookies we use, please refer to our Cookie Policy on the website.

3. How We Use Your Information

We use your data strictly for legitimate business purposes:

• Order Fulfilment — to process, pack, and ship your orders, and to send order confirmations and tracking updates via SMS and email through Shiprocket.
• Customer Support — to respond to queries about your orders, returns, replacements, or product care. Our team aims to reply within 1–2 business days.
• Returns & Replacements — to process return or exchange requests within 7 days of delivery, or replacement claims for damaged items reported within 48 hours of receipt.
• Marketing Communications — to send promotional emails or offers, only if you have opted in. You may unsubscribe at any time using the link in any email.
• Analytics & Improvement — to understand how visitors use our site and improve our product listings and shopping experience via Google Analytics 4.
• Advertising — to measure the effectiveness of our campaigns and serve relevant ads on Facebook and Instagram via Meta Pixel.
• Fraud Prevention — to detect and prevent fraudulent transactions or unauthorised access.
• Legal Compliance — to meet our obligations under Indian law, including tax and accounting regulations.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. You can manage your cookie preferences at any time through your browser settings, though disabling certain cookies — particularly essential ones — may affect how the site functions (for example, your cart may not save properly or checkout may not complete).

We use the following types of cookies:

• Essential Cookies (Shopify) — required for the shopping cart, checkout, and account login to work. These cannot be disabled without breaking core functionality. Includes: _session_id, _shopify_y, _shopify_s.
• Analytics Cookies (Google Analytics 4) — help us understand how visitors interact with our store. Data is anonymised and aggregated. Includes: _ga (2 years), _gid (24 hours).
• Marketing Cookies (Meta Pixel) — used to measure ad effectiveness and show relevant Velixco products on Facebook and Instagram. Includes: _fbp and _fbc (3 months).
• Attribution Cookies (Shopify) — track where traffic comes from to help us understand marketing performance. Includes: _shopify_sa_t, _shopify_sa_p (30 minutes each).

For the full cookie table and opt-out instructions, please see our separate Cookie Policy page on the website.

5. Sharing Your Data with Third Parties

Velixco does not sell your personal data. We share your information only with trusted service providers who help us run the business. All third parties are required to handle your data securely and only for the purposes we specify.

• Shopify Inc. — our e-commerce platform. Your data is stored on Shopify's PCI-DSS compliant servers. See: shopify.com/legal/privacy.
• Payment Gateway — Razorpay . We accept UPI, Credit/Debit Cards, and Net Banking. We do not store your payment credentials.
• Shiprocket & Courier Partners — we share your name, delivery address, and phone number with Shiprocket and their courier network (e.g. Delhivery, BlueDart) solely to fulfil and track your order.
• Google LLC — for website analytics via Google Analytics 4. See: policies.google.com/privacy.
• Meta Platforms Inc. — for advertising measurement via Meta Pixel on Facebook and Instagram. See: facebook.com/privacy/policy.
• Legal Authorities — if required by law, court order, or a regulatory authority in India, we may be required to disclose your personal information.

6. Data Storage and Retention

Your data is stored on Shopify's secure, encrypted servers which are PCI-DSS compliant. We retain personal information for as long as necessary to fulfil the purposes in this policy, or as required under Indian law for tax and accounting purposes — typically up to 7 years for transaction records.

If you request deletion of your data, we will remove it within 30 days, except where retention is legally required.

7. Your Rights and Choices

Under applicable Indian data protection law (including the Digital Personal Data Protection Act, 2023), you have the following rights:

• Right to Access — request a copy of the personal data we hold about you.
• Right to Correction — ask us to correct inaccurate or incomplete information.
• Right to Deletion — request deletion of your personal data, subject to legal retention requirements.
• Right to Withdraw Consent — opt out of marketing communications at any time using the unsubscribe link in any email.
• Right to Restrict Processing — ask us to limit how we use your data in certain circumstances.

To exercise any of these rights, email us at info@velixco.com. We aim to respond to all verified requests within 30 days.

8. Security

We take data security seriously. Our store runs on Shopify's platform, which provides SSL encryption, PCI-DSS compliance, and regular security audits. All payment transactions are processed through our encrypted payment gateway — Velixco never receives or stores your full payment credentials.

While we take all reasonable precautions, no method of internet transmission is 100% secure. Please keep your account credentials confidential and contact us immediately at info@velixco.com if you suspect any unauthorised activity.

9. Children's Privacy

Velixco's website is intended for adults (18 years and above). We do not knowingly collect personal data from children under the age of 13. If we become aware that a child has submitted information to us, we will delete it promptly. If you believe this has occurred, please contact us at info@velixco.com.

10. Links to Third-Party Websites

Our website may include links to external sites such as social media platforms or our logistics partners. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When significant changes are made, we will update the Effective Date at the top of this page and, where appropriate, notify you by email. We encourage you to review this policy periodically.

13. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data:

• Email: support@velixco.com
• Website: www.velixco.com
• Contact number: +91 9376316763

This Privacy Policy should be read alongside our Cookie Policy, which provides further detail on the cookies and tracking technologies used on our website.