Orders & Shipping
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How do I track my order?
Once your order is shipped, you will receive a tracking link via SMS and email. You can also log in to your Velixco account and check your order status under "My Orders."
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Where do you deliver?
We ship pan-India to all serviceable pincodes. Delivery is available across metro cities, tier-2 towns, and most residential areas. Enter your pincode at checkout to confirm availability in your area.
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How long will my order take to arrive?
Delivery timelines vary depending on your location. Orders to metro cities and major urban areas are typically delivered within 5–7 days, while tier-2 and tier-3 towns may take up to 10 days from the date of dispatch. During festive seasons or sale periods, delivery may take slightly longer than usual.
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Do you offer free shipping?
Free shipping is available on all orders
Payments
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What payment methods do you accept?
We accept UPI (GPay, PhonePe, Paytm), Credit Cards, Debit Cards, and Net Banking. All transactions are processed through a secure payment gateway. Cash on Delivery is currently not available.
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Is my payment information secure?
Yes. Velixco does not store your card or banking details. All payments are processed through a PCI-DSS compliant payment gateway with full encryption. Your financial data is always safe.
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Do you offer GST invoices?
GST invoicing is currently being set up for business orders. write to us at Info@velixco.com with your GSTIN and order details, and we will get back to you.
Returns & Replacements
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What is your return policy?
We accept returns within 7 days of delivery for products that are unused and in their original packaging. To initiate a return, email us at Info@velixco.com with your order number and reason.
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What if my product arrives damaged?
If your order arrives damaged or defective, please share an unboxing video or photograph within 48 hours of delivery. We will arrange a free replacement as quickly as possible — no questions asked.
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Can I exchange a product?
Exchanges are accepted within 7 days of delivery, subject to product availability. Items must be unused and in original packaging. Contact us at Info@velixco.com to begin the exchange process.
Products & Warranty
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What materials are Velixco products made from?
We use food-grade 304 stainless steel, borosilicate glass, and BPA-free silicone — the same materials trusted by professional kitchens worldwide. All kitchenware products are non-porous, hygienic, and easy to clean.
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Do your products come with a warranty?
Warranty coverage varies by product category. Specific warranty details are listed on each product page. For any quality-related concerns after purchase, please reach out to us at Info@velixco.com.
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How do I care for my Velixco product?
Most stainless steel and glass products can be cleaned with warm water and mild soap. Avoid abrasive scrubbers on polished surfaces. Detailed care instructions are available on each individual product page.
Bulk & B2B Orders
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Do you take bulk or corporate orders?
We are happy to discuss bulk orders for gifting, offices, restaurants, or corporate requirements.Write to us at Info@velixco.com with your requirements and we will get back to you with a custom quote.
Contact
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How can I reach the Velixco team?
You can reach us at Info@velixco.com — we typically respond within 1–2 business days. For order-related queries, please include your order number so we can help you faster.
Why Velixco?
We started with one simple belief: the things you use every day in your home should be safe, durable, and worth keeping.
From 304-grade stainless steel chopping boards to hand-picked glassware and home accents — every Velixco product is chosen with the same standard. No plastic shortcuts. No compromise on hygiene. Just honest, premium quality designed for modern Indian homes.
Because your home deserves better than temporary.